Product Designer

www.skychoe.com

skyhchoe@gmail.com

Education

General Assembly / May 2019
User Experience Design Immersive

Emory University School of Law / May 2016
Juris Doctor

University of Georgia / Dec. 2011
B.A. Comparative Literature


Skills
End-to-end UX/UI
Information Architecture
User Research
Design Systems
Mobile & Web Design
Wireframing
Rapid Prototyping
User Personas
Journey Maps
User Flows
Usability Testing
Customer & Stakeholder Interviews
Presentations
Product Road Mapping
Cross-team Collaboration

Tools
Figma, FigJam
Sketch, Invision
Adobe Creative Suite (including XD)
Mural
Microsoft Office Suite
Jira, Confluence, Tempo
AirTable
Hive

Resumé

NCR Voyix Corporation / Senior Product Designer / Aug. 2019 - Present

  • Collaboration with other designers, developers, product teams, stakeholders and customers to maintain design consistency and coherence across products and platforms

  • Use of written and oral communication skills in order to tell stories about designs to designers and non-designers

  • Interpret and analyze research data to understand consumer usability and behavior

  • Translate abstract requirements into goals in order to plan a roadmap and identify requirements for delivery

  • Creation of user flows, user stories and wireframes for presentations in leadership and stakeholder meetings

  • Use of design systems and UI kits in order to build low/high fidelity designs and interactive prototypes for desktop, web and mobile

NCR Voyix Aloha Smart Manager / Sales & Admin Designer / Oct. 2022 - Present Aloha Smart Manager (ASM) is NCR’s next generation restaurant operations management solution that includes administrative, inventory, labor, and sales tools to help a restaurant increase revenue and efficiency while reducing costs

  • Build a sales and admin experience for ASM that includes sales data and analytics tools, general accounts management, and cash management to give our customers the ability to use industry-leading insights to make data-based decisions

NCR Voyix Analytics / Lead Designer / June 2021- Oct. 2022 NCR Voyix Analytics is the home for next generation reporting in retail for store operations, self-checkout and loyalty

  • Collaborated with UX Research and product teams to define what the best presentation of metrics and data for retail customers would be and create reports that are digestible and offer actionable insights to its users

NCR Voyix’s Business Services Platform / Lead Designer / Jan. 2020 - June 2021

  • Collaborated with Service Design to audit existing PAAS structure and identify pain points for internal and external users

  • Provided UX support for in-house developers to improve backend usability

  • Designed the following experiences for NCR Voyix’s Developer Experience portal: multi-factor authentication, an app for configuration for users and user permissions, e-mail templates for automated responses, and documentation

Retail / Designer / Aug. 2019 - Jan. 2020

  • Redesigned desktop and mobile experiences for checkout using 3D-Secure

  • Collaboration with the e-commerce experience for NCR Voyix Aloha Cloud

  • Improved user flow/navigation of the NCR Channel Partner pages including redesign of the Partner Search pages

Freelance Designer / March - Aug. 2019

  • Designed a mobile solution to connect school teachers with classroom needs with local donors and sponsors for a one-time donation or sponsorship for a specified period of time

Swift, Currie, McGhee & Hiers, LLC / Associate Attorney / Sept. 2018 - Jan. 2019

  • Represent employers, insurers, self-insurers and third-party administrators in workers’ compensation claims throughout Georgia

Socheat Chea, P.C. / Associate Attorney / Sept. 2016 - Sept. 2018

  • Represent clients in deportation defense/appeals, family immigration, marriage fraud cases, Motions to Reopen, NOIDS, NOIRs, RFEs, and waivers of grounds of inadmissiability or removability with a particular focus on humanitarian-based immigration cases (in particular, U-nonimmigration status visas and VAWAs)

Fulton County Superior Court / Law Clerk for the Honorable Jane C. Barwick / May 2015 - May 2016

  • Helped the staff attorney with research of case law and issues, drafting judgments and orders, and the preparation of other various legal documents

Barton Juvenile Defender Clinic / Student Attorney / Aug. - Dec. 2015

  • Pursuant under O.C.G.A. §15-18-22, formerly the Third Year Student Practice Rule

  • Defense of juveniles in DeKalb County Juvenile Court

  • Drafted and filed a complaint with the Department of Education on behalf of children in need of special education in correctional facilities as well as discovery motions